Diagnostic and Root Cause Indicators
TYPE		LEVEL	TIME PERIOD	FORMULA	TOLERANCE	MIN REQD
Customer Order Entry and Promising	To Requested Ship Date	ITEM or ORDER	WEEK	NUMBER OF COMPLETE SHIPMENTS ON TIME / TOTAL NUMBER OF REQUESTED SHIPMENTS	QUANTITY AND DAYS	X%
	To Promised Ship Date	ITEM or ORDER	WEEK	NUMBER OF COMPLETE SHIPMENTS ON TIME / TOTAL NUMBER OF PROMISED SHIPMENTS	QUANTITY AND DAYS	99%
	Product Availability	ITEM	WEEK	100% - (NUMBER OF ORDERS TURNED AWAY / TOTAL NUMBER OF REQUESTS)		99%
	Promise Quality	ITEM	WEEK	100% - (NUMBER OF ITEMS WITH NEGATIVE ATP / TOTAL NUMBER OF ITEMS WITH CUSTOMER ORDERS)		99%
	Timeliness in Order Processing	ORDER	WEEK	100% - (NUMBER OF ORDERS ENTERED LATE / TOTAL NUMBER OF ORDERS ENTERED)	DAYS	99%
	Order Entry Without Error	ORDER	WEEK	Number of Orders Entered without Error / Number of Orders Entered		99%
	Customer Initiated Change Orders	ITEM	WEEK	NUMBER OF CUSTOMER ORDERS CHANGED / NUMBER OF CUSTOMER ORDERS		X%
Transportation - Distribution	Full Truck Load Shipments	TRUCK	WEEK	NUMBER OF FULL TRUCK LOAD SHIPMENTS / NUMBER OF TRUCKS SHIPPED		X%
MPS	Master Schedule Stability	ITEM	WEEK	NUMBER OF SCHEDULE CHANGES / NUMBER OF ITEMS SCHEDULED		X%
Manufacturing Performance	Finishing Schedule Performance	ITEM	DAY OR WEEK	NUMBER OF ITEMS COMPLETED ON TIME / TOTAL NUMBER SCHEDULED	QUANTITY AND DAYS	95%
	Full Lead Time Releases Manufacturing	ITEM	WEEK	NUMBER OF ITEMS RELEASED WITH FULL LEAD TIME / TOTAL NUMBER OF ITEMS RELEASED	NUMBER OF DAYS	95%
	Releases w/ Comp Avail Manufacturing	ITEM	WEEK	NUMBER OF ITEMS RELEASED WITH ALL COMPONENTS AVAILABLE / TOTAL NUMBER OF ITEMS RELEASED		95%
	Operation Due Date Performance	ITEM AND OPERATION	WEEK	NUMBER OF OPERATIONS COMPLETED ON TIME / TOTAL NUMBER OF OPERATIONS SCHEDULED		95%
	KANBAN Limit Exceptions	ITEM	WEEK	NUMBER OF TIMES KANBAN LIMITS EXCEEDED		Fewer than 6 per year
	Exception Message Volume (Planning)	TYPE	WEEK	NUMBER OF EXCEPTIONS	DAYS	X
Purchasing Performance	Full Lead Time Releases Purchasing	ITEM	WEEK	NUMBER OF ITEMS RELEASED WITH FULL LEAD TIME / TOTAL NUMBER OF ITEMS RELEASED	DAYS	95%
	Outside Contractor Performance	ITEM	WEEK	NUMBER OF ITEMS RECEIVED ON TIME / TOTAL NUMBER OF ITEMS SCHEDULED	QUANTITY AND DAYS	95%
	Exception Message Volume (Planning)	TYPE	WEEK	NUMBER OF EXCEPTIONS	DAYS	X
Inspection Performance	To Schedule	ITEM	WEEK	NUMBER OF ITEMS INSPECTED ON TIME / TOTAL NUMBER OF ITEMS SCHEDULED FOR INSPECTION	DAYS	95%
Capacity Management	Capacity Plan	KEY RESOURCES	WEEK OR MONTH	NUMBER OF KEY RESOURCES WHERE CAPACITY REQUIRED IS ACHIEVABLE / NUMBER OF KEY RESOURCES		100%, after review and adjustment
	Capacity Plan	WORK CENTER	WEEK	NUMBER OF WORK CENTERS WHERE CAPACITY REQUIRED IS ACHIEVABLE / NUMBER OF WORK CENTERS		100%, after review and adjustment
	Productivity	WORK CENTER	WEEK OR MONTH	STANDARD HOURS OUTPUT IN SUPPORT OF MPS / TOTAL WORK HOURS		X%
Data Quality	KANBAN Accuracy	ITEM	WEEK	NUMBER OF KANBANS RECONCILED TO RATES / NUMBER OF KANBAN ITEMS AUDITED		98%
	Material Planning Data	ITEM	WEEK	NUMBER OF ACCURATE RECORDS / RECORDS COUNTED		98%
	Cost Data	ITEM	WEEK	NUMBER OF ACCURATE RECORDS / RECORDS COUNTED		98%
	Capacity Planning Data	WORK CENTER	WEEK	NUMBER OF ACCURATE RECORDS / RECORDS COUNTED		98%