• Manufacturing, Finance, Marketing, all working as a team on a disciplined, regular basis using one set of numbers.

• Greatly improved vendor performance (70% to 95%).

• Inventory halved ($30 million to $15 million).

• Manufacturing schedule performance improved (50% to 95%).

• Productivity increased by 15%.

• Customer service improvements (order fill rate from 95% to 99%).

• Ability to bring on new products more quickly and profitably.

• Ability to see quickly where performance and profitability need improvement.

John Dougherty, Partners for Excellence 1 978 777-8671